Terms of Service

Effective Date: March 6, 2026

1. Acceptance of Terms

Welcome to Coastal Interlock. These Terms of Service ("Terms") govern your use of our website and services provided by Coastal Interlock ("Company," "we," "our," or "us").

By accessing or using our website, requesting a quote, or engaging our services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. Services Provided

Coastal Interlock provides hardscape design and installation services including, but not limited to:

  • Paver patios
  • Walkways
  • Driveways
  • Retaining walls
  • Outdoor living spaces
  • Hardscape repairs and maintenance

All services are subject to project evaluation, scheduling availability, and a formal service agreement or contract when applicable.

3. Estimates and Project Quotes

Any estimates or quotes provided through our website, phone, or email are:

  • Based on preliminary information provided by the customer
  • Subject to change after site inspections or project evaluation
  • Valid only for the time period specified in the estimate

Final project pricing will be outlined in a written proposal or contract before work begins.

4. Customer Responsibilities

Customers agree to:

  • Provide accurate project information when requesting estimates
  • Ensure safe and reasonable access to the worksite
  • Obtain any required approvals such as HOA permissions if necessary
  • Inform Coastal Interlock of any known underground utilities, drainage issues, or structural concerns

Failure to provide accurate information may impact project costs or timelines.

5. Scheduling and Project Timelines

Project timelines may be affected by factors outside of our control, including but not limited to:

  • Weather conditions
  • Material availability
  • Permit approvals
  • Site conditions discovered during construction

Coastal Interlock will make reasonable efforts to communicate scheduling changes when they occur.

6. Payments

Payment terms will be outlined in the project contract or invoice.

Typical payment structures may include:

  • Initial deposit prior to project start
  • Progress payments during construction
  • Final payment upon completion

Failure to meet payment obligations may result in suspension of work or additional fees as permitted by law.

7. Website Use

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others.

You may not:

  • Attempt to gain unauthorized access to the website or its systems
  • Use the website to distribute malicious software
  • Copy or reproduce website content without permission

8. Intellectual Property

All content on the Coastal Interlock website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Photos
  • Videos
  • Design elements

is the property of Coastal Interlock or its licensors and is protected by copyright and intellectual property laws.

No content may be copied, reproduced, or used without prior written permission.

9. Project Photos and Marketing

Coastal Interlock may photograph completed projects for use in:

  • Marketing materials
  • Website galleries
  • Social media
  • Portfolio displays

We will not publish personal identifying information about clients without consent.

10. Limitation of Liability

To the fullest extent permitted by law, Coastal Interlock shall not be liable for:

  • Indirect or consequential damages
  • Delays caused by weather, suppliers, or third parties
  • Pre-existing site conditions unknown to the Company

Our total liability related to services provided will not exceed the total amount paid for the project.

11. Third-Party Links

Our website may include links to third-party websites for informational purposes.

Coastal Interlock is not responsible for the content, privacy policies, or practices of those websites.

SMS Messaging Terms

Description of SMS Use Cases

By providing your mobile phone number through a form on our website or through other direct communication with Coastal Interlock, you consent to receive SMS (text) messages from us. These messages may include:

  • Responses to project inquiries
  • Appointment confirmations and reminders
  • Scheduling updates
  • Project-related communications
  • Customer support responses
  • Occasional promotional or service updates (if you opt in)

Message frequency may vary depending on your interaction with our services.

Opt-Out Instructions

You may opt out of receiving SMS messages from Coastal Interlock at any time.

To stop receiving text messages, simply reply:

STOP

to any message you receive from us.

After opting out, you will no longer receive SMS messages unless you opt back in.

Customer Support Contact

If you need assistance regarding SMS communications, you may:

  • Reply HELP to any message you receive, or
  • Contact us directly using the information below.

Coastal Interlock
Email: kyle@coastalinterlock.com
Phone: (757) 955-9720

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan. Coastal Interlock is not responsible for any fees charged by your mobile carrier.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Age Restriction

By using our SMS communication services, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Please review our Privacy Policy here:
[Insert Link to Privacy Policy Page]

If you'd like, I can also give you the exact compliant form checkbox language that should go under your website contact/quote forms.

This is important because Google Ads, Twilio, and most SMS providers require specific consent language on forms, and missing it can get your SMS campaigns blocked or rejected.

12. Disclaimer

Information provided on our website is for general informational purposes only and does not constitute professional construction advice for specific projects.

All projects require site evaluation and a written agreement before work begins.

13. Changes to These Terms

Coastal Interlock reserves the right to update or modify these Terms of Service at any time.

Changes will be posted on this page with the updated effective date.

Continued use of our website after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the state in which Coastal Interlock operates.

Any disputes arising from these Terms or services provided shall be resolved in the appropriate courts within that jurisdiction.

15. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Coastal Interlock

Email: kyle@coastalinterlock.com
Phone: (757) 955-9720